Returns & Refunds Policy

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This Returns & Refunds Policy applies to all purchases made on jsimpsonllc.com, owned and operated by E.f Investment LLC.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • The return request must be submitted within 7 days of delivery

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Digital products or services

  • Customized or personalized items

  • Items marked as Final Sale

  • Gift cards

  • Any item damaged due to misuse, negligence, or normal wear and tear

3. Return Request Process

To request a return, please contact us at:

📧 [email protected]

Include the following information:

  • Order number

  • Reason for return

  • Photos of the item (if applicable)

Return requests submitted without prior approval may be rejected.

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be issued to the original payment method (PayPal or Stripe)

  • Refunds are processed within 5–10 business days

  • Depending on your payment provider, it may take additional time for the refund to appear on your statement

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
Provide photos and a description of the issue so we can resolve it promptly.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check with your payment provider or bank

  • Contact us at [email protected] for assistance

8. Chargebacks & Disputes

We encourage customers to contact us first before filing a chargeback or dispute.
Unjustified chargebacks may result in account restrictions or service termination.

9. Policy Updates

We reserve the right to modify this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated revision date.

10. Contact Information

For questions regarding returns or refunds, please contact:

E.f Investment LLC
Website: https://jsimpsonllc.com
Email: [email protected]
Phone: (657) 385-8009
Address: 238 S Basque Ave, Apt 6, Fullerton, CA 92833